Centralize the management of your marketplace messages with CONVERSATIONS
Save time by replying to your messages from BeezUP and guarantee your marketplace customers a 5⭐ experience! |
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Manage your marketplace customer relationship with ease
Reply to your future buyers before the sale, reassure them during the purchase and assist your customers after the sale with the utmost responsiveness
⏱️ Save time by managing your marketplace customers’ messages from a single platform
- Reply to messages without having to log in to each marketplace’s back office
- Reduce your average response time for your marketplace customers
- Converse with your customer and/or the marketplace operator itself, across all Mirakl marketplaces
- Activate the “Conversations” feature on one or more of your active marketplaces
- Your conversations are synchronised every 5 minutes
📧 Personalise your pre- and post-sale messages, build customer loyalty, sell more!
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💬 Have your customer messages, orders and invoices in the same place for greater reactivity
- Find 100% of your marketplace customer messages back in BeezUP: info, disputes, delivery, etc.
- Simplified consultation of exchanges
- Associated order event history: purchase / shipment, etc.
- Main characteristics of the order: amount, items, name, dates, etc.
- Bi-directional link with your orders so you can switch from one to the other in 1 click
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Connect “Conversations” to the marketplaces where you already sell your products
Amazon, Cdon, Rakuten and all Mirakl marketplaces are compatible!
Optimise your customer service time and meet marketplaces’ SLAs
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Centralise your conversations and organise your messages to guarantee an optimal shopping experience both before and after sales, through a SINGLE intuitive conversational interface
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The message response time, the number of complaints and product returns are meticulously calculated and scrutinised by marketplaces. Faster resolution of customer messages means more satisfied and loyal customers and meeting SLAs!
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Turn pre-sales messages into orders!
Properly managing pre-sales information requests maximises your conversion rate and reduces cart abandonment
Just like in a physical store, customers want information about the product(s) they want to buy. What is its consumption? Does it come in red? Etc.
The customer is naturally comparing several similar offers, so it is essential to respond quickly to increase your chances of making the sale.
“Conversations” collects these pre-sales queries and integrates them into your discussion feed so that your agents can prioritise them and turn them into sales! 😉